Pennsylvania Health Care Quality Alliance > Reports > Compare Hospitals
The PHCQA Performance & Progress Report on hosptial quality

Hospitals 25 miles or less from: Zip Code 18071 12 Hospitals Found

The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) is a nationwide survey that measures various aspects of patients’ experiences during their hospital stays. This survey differs from patient satisfaction surveys because it does not assess patients’ subjective levels of satisfaction derived from such events.

The HCAHPS survey is composed of 27 questions, 18 of which have been used to compile the measures that assess ten critical aspects of hospital experience: communication with doctors, communication with nurses, responsiveness of hospital staff, cleanliness and quietness of hospital environment, pain management, communication about medicines, discharge information, overall rating of hospital, and recommendation of hospital.

How do patients rate the hospital overall, on a scale of 1-10 (1 being the lowest, 10 being the highest)? (Response categories include “9-10”, “7-8” and “6 and below”.)

Why Is This Important    Additional Clinical Information

 9 or 10 (high)       7 or 8 (medium)       6 or lower (low)  

Hospital Rating
October 2012 - September 2013 Results *

   
PENNSYLVANIA RATE 69% 23%
Easton Hospital 66% 27%
Gnaden Huetten Memorial Hospital 58% 30%
Hazleton General Hospital 53% 32%
Lehigh Valley Hospital 74% 19%
Lehigh Valley Hospital-Muhlenberg 75% 20%
Palmerton Hospital 60% 28%
Pocono Medical Center 66% 24%
Sacred Heart Hospital 65% 24%
St. Luke's Allentown Campus N/A
St. Luke's Hospital 72% 21%
St. Luke's Miners Memorial Hospital 75% 19%
Westfield Hospital N/A

*The Hospitals quality measures reported on this website come from a variety of sources using several data collection processes and update schedules. While the PHCQA website contains the most recent publicly available information, the time periods represented by these data range from 6 to 24 months old. Caution should be used when drawing conclusions from these data as a Hospitals’s performance may have changed significantly since the data was collected and reported. The PHCQA recommends you contact the hospital directly to obtain the most recent performance data.