Pennsylvania Health Care Quality Alliance > Reports > Compare Hospitals
The PHCQA Performance & Progress Report on hosptial quality

Hospitals In: Delaware Valley Region 28 Hospitals Found

The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) is a nationwide survey that measures various aspects of patients’ experiences during their hospital stays. This survey differs from patient satisfaction surveys because it does not assess patients’ subjective levels of satisfaction derived from such events.

The HCAHPS survey is composed of 27 questions, 18 of which have been used to compile the measures that assess ten critical aspects of hospital experience: communication with doctors, communication with nurses, responsiveness of hospital staff, cleanliness and quietness of hospital environment, pain management, communication about medicines, discharge information, overall rating of hospital, and recommendation of hospital.

How do patients rate the hospital overall, on a scale of 1-10 (1 being the lowest, 10 being the highest)? (Response categories include “9-10”, “7-8” and “6 and below”.)

Why Is This Important    Additional Clinical Information

 9 or 10 (high)       7 or 8 (medium)       6 or lower (low)  

Hospital Rating
April 2014 - March 2015 Results *

Abington - Lansdale Hospital 73% 19%
Abington Hospital - Jefferson Health 70% 25%
Aria Health Bucks County 63% 27%
Brandywine Hospital 63% 27%
Chester County Hospital 81% 17%
Crozer-Chester Medical Center 55% 29%
Delaware County Memorial Hospital 60% 27%
Doylestown Hospital 83% 14%
Einstein Medical Center Montgomery 74% 19%
Grand View Hospital 73% 22%
Holy Redeemer Hospital 72% 22%
Jennersville Regional Hospital 66% 25%
Lower Bucks Hospital 61% 27%
Main Line Health Bryn Mawr Hospital 78% 17%
Main Line Health Lankenau Medical Center 80% 16%
Main Line Health Paoli Hospital 85% 12%
Main Line Health Riddle Hospital 70% 22%
Mercy Fitzgerald Hospital 63% 27%
Mercy Suburban Community Hospital 63% 22%
Phoenixville Hospital 66% 25%
Physicians Care Surgical Hospital 90% 8%
Pottstown Memorial Medical Center 60% 29%
Springfield Hospital 55% 29%
St. Luke's Allentown Campus 71% 20%
St. Luke's Hospital - Quakertown Campus 75% 20%
St. Mary Medical Center 80% 15%
Taylor Hospital 55% 29%
VA Medical Center Coatesville N/A

*The Hospitals quality measures reported on this website come from a variety of sources using several data collection processes and update schedules. While the PHCQA website contains the most recent publicly available information, the time periods represented by these data range from 6 to 24 months old. Caution should be used when drawing conclusions from these data as a Hospitals’s performance may have changed significantly since the data was collected and reported. The PHCQA recommends you contact the hospital directly to obtain the most recent performance data.