Pennsylvania Health Care Quality Alliance > Reports > Compare Hospitals
The PHCQA Performance & Progress Report on hosptial quality

Hospitals In: Delaware Valley Region 29 Hospitals Found

The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) is a nationwide survey that measures various aspects of patients’ experiences during their hospital stays. This survey differs from patient satisfaction surveys because it does not assess patients’ subjective levels of satisfaction derived from such events.

The HCAHPS survey is composed of 27 questions, 18 of which have been used to compile the measures that assess ten critical aspects of hospital experience: communication with doctors, communication with nurses, responsiveness of hospital staff, cleanliness and quietness of hospital environment, pain management, communication about medicines, discharge information, overall rating of hospital, and recommendation of hospital.

How do patients rate the hospital overall, on a scale of 1-10 (1 being the lowest, 10 being the highest)? (Response categories include “9-10”, “7-8” and “6 and below”.)

Why Is This Important    Additional Clinical Information

 9 or 10 (high)       7 or 8 (medium)       6 or lower (low)  

Hospital Rating
July 2012 - June 2013 Results *

Abington Memorial Hospital 70% 23%
Aria Health - Bucks County Campus 64% 24%
Brandywine Hospital 64% 26%
Crozer-Chester Medical Center 53% 33%
Delaware County Memorial Hospital 60% 30%
Doylestown Hospital 84% 13%
Einstein Medical Center Montgomery N/A
Grand View Hospital 72% 21%
Holy Redeemer Hospital & Medical Center 71% 21%
Jennersville Regional Hospital 66% 25%
Lansdale Hospital 74% 20%
Lower Bucks Hospital 52% 32%
Main Line Health - Lankenau Medical Center 78% 17%
Main Line Hospital Bryn Mawr 78% 18%
Main Line Hospital Paoli 81% 15%
Mercy Fitzgerald Hospital 56% 29%
Mercy Suburban Hospital 55% 31%
Montgomery Hospital Medical Center N/A
Phoenixville Hospital 73% 21%
Physicians Care Surgical Center 95% 3%
Pottstown Memorial Medical Center 56% 30%
Riddle Memorial Hospital 68% 26%
Springfield Hospital 53% 33%
St. Luke's Allentown Campus N/A
St. Luke's Quakertown Hospital 70% 24%
St. Mary Medical Center 78% 19%
Taylor Hospital 53% 33%
The Chester County Hospital and Health System 72% 23%
VA Medical Center Coatesville N/A

*The Hospitals quality measures reported on this website come from a variety of sources using several data collection processes and update schedules. While the PHCQA website contains the most recent publicly available information, the time periods represented by these data range from 6 to 24 months old. Caution should be used when drawing conclusions from these data as a Hospitals’s performance may have changed significantly since the data was collected and reported. The PHCQA recommends you contact the hospital directly to obtain the most recent performance data.