Pennsylvania Health Care Quality Alliance > Reports > Compare Hospitals
The PHCQA Performance & Progress Report on hosptial quality

Hospitals In: Delaware Valley Region 28 Hospitals Found

The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) is a nationwide survey that measures various aspects of patients’ experiences during their hospital stays. This survey differs from patient satisfaction surveys because it does not assess patients’ subjective levels of satisfaction derived from such events.

The HCAHPS survey is composed of 27 questions, 18 of which have been used to compile the measures that assess ten critical aspects of hospital experience: communication with doctors, communication with nurses, responsiveness of hospital staff, cleanliness and quietness of hospital environment, pain management, communication about medicines, discharge information, overall rating of hospital, and recommendation of hospital.

How do patients rate the hospital overall, on a scale of 1-10 (1 being the lowest, 10 being the highest)? (Response categories include “9-10”, “7-8” and “6 and below”.)

Why Is This Important    Additional Clinical Information

 9 or 10 (high)       7 or 8 (medium)       6 or lower (low)  

Hospital Rating
October 2013 - September 2014 Results *

Abington - Lansdale Hospital 73% 20%
Abington Memorial Hospital 73% 21%
Aria Health - Bucks County Campus 61% 28%
Brandywine Hospital 66% 24%
Chester County Hospital 77% 20%
Crozer-Chester Medical Center 57% 28%
Delaware County Memorial Hospital 65% 21%
Doylestown Hospital 83% 13%
Einstein Medical Center Montgomery 77% 18%
Grand View Hospital 74% 20%
Holy Redeemer Hospital 72% 20%
Jennersville Regional Hospital 68% 23%
Lower Bucks Hospital 63% 25%
Main Line Health - Lankenau Medical Center 79% 16%
Main Line Health Bryn Mawr Hospital 77% 18%
Main Line Health Paoli Hospital 84% 13%
Main Line Health Riddle Hospital 70% 22%
Mercy Fitzgerald Hospital 62% 27%
Mercy Suburban Hospital 59% 28%
Phoenixville Hospital 69% 23%
Physicians Care Surgical Hospital 90% 8%
Pottstown Memorial Medical Center 56% 32%
Springfield Hospital 57% 28%
St. Luke's Allentown Campus 71% 20%
St. Luke's Quakertown Hospital 73% 22%
St. Mary Medical Center 78% 17%
Taylor Hospital 57% 28%
VA Medical Center Coatesville N/A

*The Hospitals quality measures reported on this website come from a variety of sources using several data collection processes and update schedules. While the PHCQA website contains the most recent publicly available information, the time periods represented by these data range from 6 to 24 months old. Caution should be used when drawing conclusions from these data as a Hospitals’s performance may have changed significantly since the data was collected and reported. The PHCQA recommends you contact the hospital directly to obtain the most recent performance data.