Pennsylvania Health Care Quality Alliance > Reports > Compare Hospitals
The PHCQA Performance & Progress Report on hosptial quality

Hospitals In: Delaware Valley Region 28 Hospitals Found

The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) is a nationwide survey that measures various aspects of patients’ experiences during their hospital stays. This survey differs from patient satisfaction surveys because it does not assess patients’ subjective levels of satisfaction derived from such events.

The HCAHPS survey is composed of 27 questions, 18 of which have been used to compile the measures that assess ten critical aspects of hospital experience: communication with doctors, communication with nurses, responsiveness of hospital staff, cleanliness and quietness of hospital environment, pain management, communication about medicines, discharge information, overall rating of hospital, and recommendation of hospital.

How do patients rate the hospital overall, on a scale of 1-10 (1 being the lowest, 10 being the highest)? (Response categories include “9-10”, “7-8” and “6 and below”.)

Why Is This Important    Additional Clinical Information

 9 or 10 (high)       7 or 8 (medium)       6 or lower (low)  

Hospital Rating
January 2014 - December 2014 Results *

Abington - Lansdale Hospital 74% 19%
Abington Memorial Hospital 72% 23%
Aria Health - Bucks County Campus 62% 28%
Brandywine Hospital 63% 27%
Chester County Hospital 79% 18%
Crozer-Chester Medical Center 57% 27%
Delaware County Memorial Hospital 62% 25%
Doylestown Hospital 82% 14%
Einstein Medical Center Montgomery 75% 19%
Grand View Hospital 72% 22%
Holy Redeemer Hospital 71% 22%
Jennersville Regional Hospital 67% 24%
Lower Bucks Hospital 63% 26%
Main Line Health - Lankenau Medical Center 80% 15%
Main Line Health Bryn Mawr Hospital 78% 17%
Main Line Health Paoli Hospital 84% 14%
Main Line Health Riddle Hospital 71% 22%
Mercy Fitzgerald Hospital 63% 26%
Mercy Suburban Hospital 60% 27%
Phoenixville Hospital 67% 24%
Physicians Care Surgical Hospital 89% 9%
Pottstown Memorial Medical Center 58% 30%
Springfield Hospital 57% 27%
St. Luke's Allentown Campus 70% 22%
St. Luke's Quakertown Hospital 74% 21%
St. Mary Medical Center 79% 16%
Taylor Hospital 57% 27%
VA Medical Center Coatesville N/A

*The Hospitals quality measures reported on this website come from a variety of sources using several data collection processes and update schedules. While the PHCQA website contains the most recent publicly available information, the time periods represented by these data range from 6 to 24 months old. Caution should be used when drawing conclusions from these data as a Hospitals’s performance may have changed significantly since the data was collected and reported. The PHCQA recommends you contact the hospital directly to obtain the most recent performance data.