Pennsylvania Health Care Quality Alliance > Reports > Compare Hospitals
The PHCQA Performance & Progress Report on hosptial quality

Hospitals 25 miles or less from: Zip Code 17101 10 Hospitals Found

The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) is a nationwide survey that measures various aspects of patients’ experiences during their hospital stays. This survey differs from patient satisfaction surveys because it does not assess patients’ subjective levels of satisfaction derived from such events.

The HCAHPS survey is composed of 27 questions, 18 of which have been used to compile the measures that assess ten critical aspects of hospital experience: communication with doctors, communication with nurses, responsiveness of hospital staff, cleanliness and quietness of hospital environment, pain management, communication about medicines, discharge information, overall rating of hospital, and recommendation of hospital.

How often did staff explain medicines before giving them to patients? (Response categories include “Always”, “Usually” and “Sometimes/Never”.)

Why Is This Important    Additional Clinical Information

 Always       Usually       Sometimes/Never  

Medicine Explained by Staff
October 2012 - September 2013 Results *

   
PENNSYLVANIA RATE 63% 18%
Carlisle Regional Medical Center 61% 21%
Edgewood Surgical Hospital 82% 14%
Holy Spirit Hospital 62% 18%
Memorial Hospital 62% 18%
Penn State Milton S. Hershey Medical Center 63% 19%
Pinnacle Health Community General Hospital and Helen M. Simpson Rehabilitation Hospital 66% 18%
Pinnacle Health Harrisburg Hospital 66% 18%
Pinnacle Health Hospitals 66% 18%
Pinnacle Health Polyclinic Campus 66% 18%
York Hospital 54% 23%

*The Hospitals quality measures reported on this website come from a variety of sources using several data collection processes and update schedules. While the PHCQA website contains the most recent publicly available information, the time periods represented by these data range from 6 to 24 months old. Caution should be used when drawing conclusions from these data as a Hospitals’s performance may have changed significantly since the data was collected and reported. The PHCQA recommends you contact the hospital directly to obtain the most recent performance data.