Pennsylvania Health Care Quality Alliance > Reports > Compare Hospitals
The PHCQA Performance & Progress Report on hosptial quality

Hospitals 25 miles or less from: Zip Code 19464 20 Hospitals Found

The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) is a nationwide survey that measures various aspects of patients’ experiences during their hospital stays. This survey differs from patient satisfaction surveys because it does not assess patients’ subjective levels of satisfaction derived from such events.

The HCAHPS survey is composed of 27 questions, 18 of which have been used to compile the measures that assess ten critical aspects of hospital experience: communication with doctors, communication with nurses, responsiveness of hospital staff, cleanliness and quietness of hospital environment, pain management, communication about medicines, discharge information, overall rating of hospital, and recommendation of hospital.

How often did patients receive help quickly from hospital staff? (Response categories include “Always”, “Usually” and “Sometimes/Never”.)

Why Is This Important    Additional Clinical Information

 Always       Usually       Sometimes/Never  

Responsiveness of Hospital Staff
October 2012 - September 2013 Results *

Brandywine Hospital 66% 25%
Einstein Medical Center Montgomery 63% 28%
Grand View Hospital 66% 28%
Lansdale Hospital 75% 18%
Lehigh Valley Hospital 67% 25%
Main Line Hospital Bryn Mawr 68% 25%
Main Line Hospital Paoli 67% 25%
Mercy Suburban Hospital 54% 27%
Montgomery Hospital Medical Center N/A
Phoenixville Hospital 65% 27%
Physicians Care Surgical Center 95% 3%
Pottstown Memorial Medical Center 55% 30%
Reading Hospital & Medical Center 57% 32%
St. Joseph Medical Center 60% 29%
St. Luke's Allentown Campus 65% 27%
St. Luke's Quakertown Hospital 69% 26%
Surgical Institute of Reading 93% 6%
The Chester County Hospital and Health System 75% 19%
VA Medical Center Coatesville N/A
Westfield Hospital N/A

*The Hospitals quality measures reported on this website come from a variety of sources using several data collection processes and update schedules. While the PHCQA website contains the most recent publicly available information, the time periods represented by these data range from 6 to 24 months old. Caution should be used when drawing conclusions from these data as a Hospitals’s performance may have changed significantly since the data was collected and reported. The PHCQA recommends you contact the hospital directly to obtain the most recent performance data.