Pennsylvania Health Care Quality Alliance > Reports > Compare Hospitals
The PHCQA Performance & Progress Report on hosptial quality

Hospitals 25 miles or less from: Zip Code 19464 18 Hospitals Found

The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) is a nationwide survey that measures various aspects of patients’ experiences during their hospital stays. This survey differs from patient satisfaction surveys because it does not assess patients’ subjective levels of satisfaction derived from such events.

The HCAHPS survey is composed of 27 questions, 18 of which have been used to compile the measures that assess ten critical aspects of hospital experience: communication with doctors, communication with nurses, responsiveness of hospital staff, cleanliness and quietness of hospital environment, pain management, communication about medicines, discharge information, overall rating of hospital, and recommendation of hospital.

How often did patients receive help quickly from hospital staff? (Response categories include “Always”, “Usually” and “Sometimes/Never”.)

Why Is This Important    Additional Clinical Information

 Always       Usually       Sometimes/Never  

Responsiveness of Hospital Staff
October 2013 - September 2014 Results *

   
PENNSYLVANIA RATE 68% 24%
Abington - Lansdale Hospital 76% 18%
Brandywine Hospital 68% 23%
Chester County Hospital 73% 21%
Einstein Medical Center Montgomery 68% 26%
Grand View Hospital 67% 26%
Lehigh Valley Hospital 67% 25%
Main Line Health Bryn Mawr Hospital 70% 22%
Main Line Health Paoli Hospital 70% 24%
Mercy Suburban Hospital 55% 29%
Phoenixville Hospital 63% 28%
Physicians Care Surgical Hospital 91% 7%
Pottstown Memorial Medical Center 56% 31%
Reading Hospital 62% 29%
St. Joseph Regional Health Network 58% 32%
St. Luke's Allentown Campus 66% 24%
St. Luke's Quakertown Hospital 74% 22%
Surgical Institute of Reading 94% 4%
VA Medical Center Coatesville N/A

*The Hospitals quality measures reported on this website come from a variety of sources using several data collection processes and update schedules. While the PHCQA website contains the most recent publicly available information, the time periods represented by these data range from 6 to 24 months old. Caution should be used when drawing conclusions from these data as a Hospitals’s performance may have changed significantly since the data was collected and reported. The PHCQA recommends you contact the hospital directly to obtain the most recent performance data.