Pennsylvania Health Care Quality Alliance > Reports > Compare Hospitals
The PHCQA Performance & Progress Report on hosptial quality

Hospitals 25 miles or less from: Zip Code 19464 18 Hospitals Found

The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) is a nationwide survey that measures various aspects of patients’ experiences during their hospital stays. This survey differs from patient satisfaction surveys because it does not assess patients’ subjective levels of satisfaction derived from such events.

The HCAHPS survey is composed of 27 questions, 18 of which have been used to compile the measures that assess ten critical aspects of hospital experience: communication with doctors, communication with nurses, responsiveness of hospital staff, cleanliness and quietness of hospital environment, pain management, communication about medicines, discharge information, overall rating of hospital, and recommendation of hospital.

How often did patients receive help quickly from hospital staff? (Response categories include “Always”, “Usually” and “Sometimes/Never”.)

Why Is This Important    Additional Clinical Information

 Always       Usually       Sometimes/Never  

Responsiveness of Hospital Staff
October 2014 - September 2015 Results *

Abington - Lansdale Hospital 70% 23%
Brandywine Hospital 60% 29%
Chester County Hospital 75% 19%
Einstein Medical Center Montgomery 63% 27%
Grand View Hospital 70% 24%
Lehigh Valley Hospital 64% 27%
Main Line Health Bryn Mawr Hospital 72% 21%
Main Line Health Paoli Hospital 70% 24%
Mercy Suburban Community Hospital 60% 26%
Penn State Health St. Joseph 53% 34%
Phoenixville Hospital 59% 31%
Physicians Care Surgical Hospital 93% 5%
Pottstown Memorial Medical Center 57% 30%
Reading Hospital 62% 28%
St. Luke's Allentown Campus 63% 27%
St. Luke's Hospital - Quakertown Campus 74% 21%
Surgical Institute of Reading 93% 5%
VA Medical Center Coatesville N/A

*The Hospitals quality measures reported on this website come from a variety of sources using several data collection processes and update schedules. While the PHCQA website contains the most recent publicly available information, the time periods represented by these data range from 6 to 24 months old. Caution should be used when drawing conclusions from these data as a Hospitals’s performance may have changed significantly since the data was collected and reported. The PHCQA recommends you contact the hospital directly to obtain the most recent performance data.