Pennsylvania Health Care Quality Alliance > Reports > Compare Hospitals
The PHCQA Performance & Progress Report on hosptial quality

Hospitals 25 miles or less from: Zip Code 19111 41 Hospitals Found

The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) is a nationwide survey that measures various aspects of patients’ experiences during their hospital stays. This survey differs from patient satisfaction surveys because it does not assess patients’ subjective levels of satisfaction derived from such events.

The HCAHPS survey is composed of 27 questions, 18 of which have been used to compile the measures that assess ten critical aspects of hospital experience: communication with doctors, communication with nurses, responsiveness of hospital staff, cleanliness and quietness of hospital environment, pain management, communication about medicines, discharge information, overall rating of hospital, and recommendation of hospital.

How often did patients receive help quickly from hospital staff? (Response categories include “Always”, “Usually” and “Sometimes/Never”.)

Why Is This Important    Additional Clinical Information

 Always       Usually       Sometimes/Never  

Responsiveness of Hospital Staff
October 2012 - September 2013 Results *

Abington Memorial Hospital 63% 25%
Aria Health - Bucks County Campus 64% 24%
Aria Health - Frankford Campus 64% 24%
Aria Health - Torresdale Campus 64% 24%
Chestnut Hill Hospital 56% 30%
Crozer-Chester Medical Center 55% 31%
Delaware County Memorial Hospital 61% 28%
Doylestown Hospital 78% 17%
Eastern Regional Medical Center (Cancer Treatment Ctrs of America) 70% 24%
Einstein Medical Center Montgomery 63% 28%
Einstein Medical Center Philadelphia 62% 24%
Fox Chase Cancer Center N/A
Grand View Hospital 66% 28%
Hahnemann University Hospital 61% 26%
Holy Redeemer Hospital & Medical Center 63% 26%
Hospital Of The University Of Pennsylvania 64% 26%
Jeanes Hospital 63% 26%
Jefferson Hospital for Neuroscience 71% 21%
Lansdale Hospital 75% 18%
Lower Bucks Hospital 57% 25%
Main Line Health - Lankenau Medical Center 65% 25%
Main Line Hospital Bryn Mawr 68% 25%
Main Line Hospital Paoli 67% 25%
Mercy Fitzgerald Hospital 55% 27%
Mercy Philadelphia Hospital 55% 27%
Mercy Suburban Hospital 54% 27%
Montgomery Hospital Medical Center N/A
Nazareth Hospital 65% 25%
Penn Presbyterian Medical Center 66% 25%
Pennsylvania Hospital 56% 28%
Phoenixville Hospital 65% 27%
Riddle Memorial Hospital 72% 22%
Roxborough Memorial Hospital 56% 27%
Springfield Hospital 55% 31%
St. Joseph's Hospital 45% 25%
St. Mary Medical Center 69% 24%
Taylor Hospital 55% 31%
Temple University Hospital 56% 25%
Thomas Jefferson University Hospital 71% 21%
Thomas Jefferson University Hospital Methodist Hospital 71% 21%
VA Medical Center Philadelphia N/A

*The Hospitals quality measures reported on this website come from a variety of sources using several data collection processes and update schedules. While the PHCQA website contains the most recent publicly available information, the time periods represented by these data range from 6 to 24 months old. Caution should be used when drawing conclusions from these data as a Hospitals’s performance may have changed significantly since the data was collected and reported. The PHCQA recommends you contact the hospital directly to obtain the most recent performance data.