Pennsylvania Health Care Quality Alliance > Reports > Compare Hospitals
The PHCQA Performance & Progress Report on hosptial quality

Hospitals 25 miles or less from: Zip Code 19111 41 Hospitals Found

The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) is a nationwide survey that measures various aspects of patients’ experiences during their hospital stays. This survey differs from patient satisfaction surveys because it does not assess patients’ subjective levels of satisfaction derived from such events.

The HCAHPS survey is composed of 27 questions, 18 of which have been used to compile the measures that assess ten critical aspects of hospital experience: communication with doctors, communication with nurses, responsiveness of hospital staff, cleanliness and quietness of hospital environment, pain management, communication about medicines, discharge information, overall rating of hospital, and recommendation of hospital.

How often did patients receive help quickly from hospital staff? (Response categories include “Always”, “Usually” and “Sometimes/Never”.)

Why Is This Important    Additional Clinical Information

 Always       Usually       Sometimes/Never  

Responsiveness of Hospital Staff
April 2012 - March 2013 Results *

Abington Memorial Hospital 63% 26%
Aria Health - Bucks County Campus 65% 24%
Aria Health - Frankford Campus 65% 24%
Aria Health - Torresdale Campus 65% 24%
Chestnut Hill Hospital 56% 30%
Crozer-Chester Medical Center 51% 31%
Delaware County Memorial Hospital 63% 28%
Doylestown Hospital 77% 19%
Eastern Regional Medical Center (Cancer Treatment Ctrs of America) 68% 24%
Einstein Medical Center Montgomery N/A
Einstein Medical Center Philadelphia 59% 26%
Fox Chase Cancer Center N/A
Grand View Hospital 66% 28%
Hahnemann University Hospital 68% 21%
Holy Redeemer Hospital & Medical Center 66% 23%
Hospital Of The University Of Pennsylvania 62% 29%
Jeanes Hospital 63% 28%
Jefferson Hospital for Neuroscience 72% 21%
Lansdale Hospital 74% 18%
Lower Bucks Hospital 58% 27%
Main Line Health - Lankenau Medical Center 64% 26%
Main Line Hospital Bryn Mawr 69% 24%
Main Line Hospital Paoli 68% 24%
Mercy Fitzgerald Hospital 55% 26%
Mercy Philadelphia Hospital 55% 26%
Mercy Suburban Hospital 47% 34%
Montgomery Hospital Medical Center N/A
Nazareth Hospital 61% 27%
Penn Presbyterian Medical Center 67% 24%
Pennsylvania Hospital 58% 26%
Phoenixville Hospital 64% 28%
Riddle Memorial Hospital 71% 23%
Roxborough Memorial Hospital 57% 28%
Springfield Hospital 51% 31%
St. Joseph's Hospital 46% 23%
St. Mary Medical Center 71% 21%
Taylor Hospital 51% 31%
Temple University Hospital 53% 27%
Thomas Jefferson University Hospital 72% 21%
Thomas Jefferson University Hospital Methodist Hospital 72% 21%
VA Medical Center Philadelphia N/A

*The Hospitals quality measures reported on this website come from a variety of sources using several data collection processes and update schedules. While the PHCQA website contains the most recent publicly available information, the time periods represented by these data range from 6 to 24 months old. Caution should be used when drawing conclusions from these data as a Hospitals’s performance may have changed significantly since the data was collected and reported. The PHCQA recommends you contact the hospital directly to obtain the most recent performance data.