Pennsylvania Health Care Quality Alliance > Reports > Compare Hospitals
The PHCQA Performance & Progress Report on hosptial quality

Hospitals 25 miles or less from: Zip Code 19111 39 Hospitals Found

The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) is a nationwide survey that measures various aspects of patients’ experiences during their hospital stays. This survey differs from patient satisfaction surveys because it does not assess patients’ subjective levels of satisfaction derived from such events.

The HCAHPS survey is composed of 27 questions, 18 of which have been used to compile the measures that assess ten critical aspects of hospital experience: communication with doctors, communication with nurses, responsiveness of hospital staff, cleanliness and quietness of hospital environment, pain management, communication about medicines, discharge information, overall rating of hospital, and recommendation of hospital.

How often did patients receive help quickly from hospital staff? (Response categories include “Always”, “Usually” and “Sometimes/Never”.)

Why Is This Important    Additional Clinical Information

 Always       Usually       Sometimes/Never  

Responsiveness of Hospital Staff
April 2015 - March 2016 Results *

   
PENNSYLVANIA RATE 68% 24%
Abington - Lansdale Hospital 74% 19%
Abington Hospital - Jefferson Health 64% 25%
Aria - Jefferson Health Bucks County 63% 25%
Aria - Jefferson Health Frankford 63% 25%
Aria - Jefferson Health Torresdale 63% 25%
Cancer Treatment Centers of America at Eastern Regional Medical Center 84% 14%
Chestnut Hill Hospital 61% 27%
Corporal Michael J. Crescenz VA Medical Center N/A
Crozer-Chester Medical Center 58% 28%
Delaware County Memorial Hospital 57% 31%
Doylestown Hospital 78% 18%
Einstein Medical Center Montgomery 62% 28%
Einstein Medical Center Philadelphia 59% 27%
Fox Chase Cancer Center N/A
Grand View Hospital 71% 23%
Hahnemann University Hospital 63% 28%
Holy Redeemer Hospital 69% 23%
Hospital Of The University Of Pennsylvania 68% 25%
Jeanes Hospital 65% 23%
Jefferson Hospital for Neuroscience 73% 20%
Lower Bucks Hospital 66% 25%
Main Line Health Bryn Mawr Hospital 72% 21%
Main Line Health Lankenau Medical Center 68% 23%
Main Line Health Paoli Hospital 70% 24%
Main Line Health Riddle Hospital 72% 22%
Mercy Fitzgerald Hospital 60% 24%
Mercy Philadelphia Hospital 60% 24%
Nazareth Hospital 62% 25%
Penn Presbyterian Medical Center 67% 22%
Pennsylvania Hospital 57% 29%
Phoenixville Hospital 56% 34%
Roxborough Memorial Hospital 66% 23%
Springfield Hospital 58% 28%
St. Mary Medical Center 74% 19%
Suburban Community Hospital 60% 27%
TJUH Methodist Hospital 73% 20%
Taylor Hospital 58% 28%
Temple University Hospital 60% 25%
Thomas Jefferson University Hospital 73% 20%

*The Hospitals quality measures reported on this website come from a variety of sources using several data collection processes and update schedules. While the PHCQA website contains the most recent publicly available information, the time periods represented by these data range from 6 to 24 months old. Caution should be used when drawing conclusions from these data as a Hospitals’s performance may have changed significantly since the data was collected and reported. The PHCQA recommends you contact the hospital directly to obtain the most recent performance data.