Pennsylvania Health Care Quality Alliance > Reports > Compare Hospitals
The PHCQA Performance & Progress Report on hosptial quality

Hospitals 25 miles or less from: Zip Code 19111 40 Hospitals Found

The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) is a nationwide survey that measures various aspects of patients’ experiences during their hospital stays. This survey differs from patient satisfaction surveys because it does not assess patients’ subjective levels of satisfaction derived from such events.

The HCAHPS survey is composed of 27 questions, 18 of which have been used to compile the measures that assess ten critical aspects of hospital experience: communication with doctors, communication with nurses, responsiveness of hospital staff, cleanliness and quietness of hospital environment, pain management, communication about medicines, discharge information, overall rating of hospital, and recommendation of hospital.

How often did patients receive help quickly from hospital staff? (Response categories include “Always”, “Usually” and “Sometimes/Never”.)

Why Is This Important    Additional Clinical Information

 Always       Usually       Sometimes/Never  

Responsiveness of Hospital Staff
July 2014 - June 2015 Results *

Abington - Lansdale Hospital 69% 23%
Abington Hospital - Jefferson Health 60% 30%
Aria Health - Frankford Campus 62% 25%
Aria Health - Torresdale Campus 62% 25%
Aria Health Bucks County 62% 25%
Cancer Treatment Centers of America at Eastern Regional Medical Center 84% 14%
Chestnut Hill Hospital 58% 28%
Crozer-Chester Medical Center 54% 28%
Delaware County Memorial Hospital 57% 30%
Doylestown Hospital 78% 18%
Einstein Medical Center Montgomery 63% 28%
Einstein Medical Center Philadelphia 59% 26%
Fox Chase Cancer Center N/A
Grand View Hospital 68% 26%
Hahnemann University Hospital 61% 26%
Holy Redeemer Hospital 68% 22%
Hospital Of The University Of Pennsylvania 64% 26%
Jeanes Hospital 63% 26%
Jefferson Hospital for Neuroscience 71% 21%
Lower Bucks Hospital 59% 28%
Main Line Health Bryn Mawr Hospital 70% 23%
Main Line Health Lankenau Medical Center 67% 25%
Main Line Health Paoli Hospital 70% 24%
Main Line Health Riddle Hospital 71% 22%
Mercy Fitzgerald Hospital 60% 25%
Mercy Philadelphia Hospital 60% 25%
Mercy Suburban Community Hospital 58% 27%
Nazareth Hospital 59% 26%
Penn Presbyterian Medical Center 65% 23%
Pennsylvania Hospital 59% 28%
Phoenixville Hospital 60% 30%
Roxborough Memorial Hospital 66% 24%
Springfield Hospital 54% 28%
St. Joseph's Hospital 45% 24%
St. Mary Medical Center 74% 20%
TJUH Methodist Hospital 71% 21%
Taylor Hospital 54% 28%
Temple University Hospital 58% 25%
Thomas Jefferson University Hospital 71% 21%
VA Medical Center Philadelphia N/A

*The Hospitals quality measures reported on this website come from a variety of sources using several data collection processes and update schedules. While the PHCQA website contains the most recent publicly available information, the time periods represented by these data range from 6 to 24 months old. Caution should be used when drawing conclusions from these data as a Hospitals’s performance may have changed significantly since the data was collected and reported. The PHCQA recommends you contact the hospital directly to obtain the most recent performance data.