Pennsylvania Health Care Quality Alliance > Reports > Compare Hospitals
The PHCQA Performance & Progress Report on hosptial quality

Hospitals 25 miles or less from: Zip Code 19111 40 Hospitals Found

The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) is a nationwide survey that measures various aspects of patients’ experiences during their hospital stays. This survey differs from patient satisfaction surveys because it does not assess patients’ subjective levels of satisfaction derived from such events.

The HCAHPS survey is composed of 27 questions, 18 of which have been used to compile the measures that assess ten critical aspects of hospital experience: communication with doctors, communication with nurses, responsiveness of hospital staff, cleanliness and quietness of hospital environment, pain management, communication about medicines, discharge information, overall rating of hospital, and recommendation of hospital.

How often did patients receive help quickly from hospital staff? (Response categories include “Always”, “Usually” and “Sometimes/Never”.)

Why Is This Important    Additional Clinical Information

 Always       Usually       Sometimes/Never  

Responsiveness of Hospital Staff
April 2014 - March 2015 Results *

Abington - Lansdale Hospital 72% 21%
Abington Hospital - Jefferson Health 61% 30%
Aria Health - Frankford Campus 63% 25%
Aria Health - Torresdale Campus 63% 25%
Aria Health Bucks County 63% 25%
Cancer Treatment Centers of America at Eastern Regional Medical Center 87% 12%
Chestnut Hill Hospital 59% 27%
Crozer-Chester Medical Center 55% 28%
Delaware County Memorial Hospital 58% 29%
Doylestown Hospital 78% 18%
Einstein Medical Center Montgomery 65% 27%
Einstein Medical Center Philadelphia 59% 28%
Fox Chase Cancer Center N/A
Grand View Hospital 70% 24%
Hahnemann University Hospital 61% 24%
Holy Redeemer Hospital 68% 22%
Hospital Of The University Of Pennsylvania 63% 26%
Jeanes Hospital 64% 26%
Jefferson Hospital for Neuroscience 72% 20%
Lower Bucks Hospital 59% 27%
Main Line Health Bryn Mawr Hospital 71% 22%
Main Line Health Lankenau Medical Center 66% 25%
Main Line Health Paoli Hospital 70% 24%
Main Line Health Riddle Hospital 72% 21%
Mercy Fitzgerald Hospital 59% 26%
Mercy Philadelphia Hospital 59% 26%
Mercy Suburban Community Hospital 58% 28%
Nazareth Hospital 61% 25%
Penn Presbyterian Medical Center 64% 24%
Pennsylvania Hospital 58% 28%
Phoenixville Hospital 63% 26%
Roxborough Memorial Hospital 70% 21%
Springfield Hospital 55% 28%
St. Joseph's Hospital 47% 23%
St. Mary Medical Center 76% 18%
TJUH Methodist Hospital 72% 20%
Taylor Hospital 55% 28%
Temple University Hospital 56% 27%
Thomas Jefferson University Hospital 72% 20%
VA Medical Center Philadelphia N/A

*The Hospitals quality measures reported on this website come from a variety of sources using several data collection processes and update schedules. While the PHCQA website contains the most recent publicly available information, the time periods represented by these data range from 6 to 24 months old. Caution should be used when drawing conclusions from these data as a Hospitals’s performance may have changed significantly since the data was collected and reported. The PHCQA recommends you contact the hospital directly to obtain the most recent performance data.