Pennsylvania Health Care Quality Alliance > Reports > Compare Hospitals
The PHCQA Performance & Progress Report on hosptial quality

Hospitals 25 miles or less from: Zip Code 19111 40 Hospitals Found

The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) is a nationwide survey that measures various aspects of patients’ experiences during their hospital stays. This survey differs from patient satisfaction surveys because it does not assess patients’ subjective levels of satisfaction derived from such events.

The HCAHPS survey is composed of 27 questions, 18 of which have been used to compile the measures that assess ten critical aspects of hospital experience: communication with doctors, communication with nurses, responsiveness of hospital staff, cleanliness and quietness of hospital environment, pain management, communication about medicines, discharge information, overall rating of hospital, and recommendation of hospital.

How often did patients receive help quickly from hospital staff? (Response categories include “Always”, “Usually” and “Sometimes/Never”.)

Why Is This Important    Additional Clinical Information

 Always       Usually       Sometimes/Never  

Responsiveness of Hospital Staff
July 2013 - June 2014 Results *

Abington Memorial Hospital 64% 25%
Aria Health - Bucks County Campus 66% 23%
Aria Health - Frankford Campus 66% 23%
Aria Health - Torresdale Campus 66% 23%
Chestnut Hill Hospital 58% 30%
Crozer-Chester Medical Center 58% 28%
Delaware County Memorial Hospital 59% 28%
Doylestown Hospital 77% 18%
Eastern Regional Medical Center (Cancer Treatment Ctrs of America) 76% 20%
Einstein Medical Center Montgomery 67% 27%
Einstein Medical Center Philadelphia 59% 27%
Fox Chase Cancer Center N/A
Grand View Hospital 69% 24%
Hahnemann University Hospital 58% 28%
Holy Redeemer Hospital 64% 24%
Hospital Of The University Of Pennsylvania 64% 26%
Jeanes Hospital 67% 24%
Jefferson Hospital for Neuroscience 72% 20%
Lansdale Hospital 78% 17%
Lower Bucks Hospital 67% 22%
Main Line Health - Lankenau Medical Center 64% 25%
Main Line Health Bryn Mawr Hospital 70% 22%
Main Line Health Paoli Hospital 68% 25%
Main Line Health Riddle Hospital 73% 20%
Mercy Fitzgerald Hospital 57% 27%
Mercy Philadelphia Hospital 57% 27%
Mercy Suburban Hospital 55% 28%
Nazareth Hospital 62% 26%
Penn Presbyterian Medical Center 62% 27%
Pennsylvania Hospital 59% 26%
Phoenixville Hospital 63% 28%
Roxborough Memorial Hospital 71% 18%
Springfield Hospital 58% 28%
St. Joseph's Hospital 46% 26%
St. Mary Medical Center 74% 20%
Taylor Hospital 58% 28%
Temple University Hospital 57% 26%
Thomas Jefferson University Hospital 72% 20%
Thomas Jefferson University Hospital Methodist Hospital 72% 20%
VA Medical Center Philadelphia N/A

*The Hospitals quality measures reported on this website come from a variety of sources using several data collection processes and update schedules. While the PHCQA website contains the most recent publicly available information, the time periods represented by these data range from 6 to 24 months old. Caution should be used when drawing conclusions from these data as a Hospitals’s performance may have changed significantly since the data was collected and reported. The PHCQA recommends you contact the hospital directly to obtain the most recent performance data.