Pennsylvania Health Care Quality Alliance > Reports > Compare Hospitals
The PHCQA Performance & Progress Report on hosptial quality

Hospitals 25 miles or less from: Zip Code 19111 40 Hospitals Found

The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) is a nationwide survey that measures various aspects of patients’ experiences during their hospital stays. This survey differs from patient satisfaction surveys because it does not assess patients’ subjective levels of satisfaction derived from such events.

The HCAHPS survey is composed of 27 questions, 18 of which have been used to compile the measures that assess ten critical aspects of hospital experience: communication with doctors, communication with nurses, responsiveness of hospital staff, cleanliness and quietness of hospital environment, pain management, communication about medicines, discharge information, overall rating of hospital, and recommendation of hospital.

How often did patients receive help quickly from hospital staff? (Response categories include “Always”, “Usually” and “Sometimes/Never”.)

Why Is This Important    Additional Clinical Information

 Always       Usually       Sometimes/Never  

Responsiveness of Hospital Staff
January 2013 - December 2013 Results *

Abington Memorial Hospital 63% 24%
Aria Health - Bucks County Campus 64% 25%
Aria Health - Frankford Campus 64% 25%
Aria Health - Torresdale Campus 64% 25%
Chestnut Hill Hospital 56% 30%
Crozer-Chester Medical Center 57% 29%
Delaware County Memorial Hospital 62% 28%
Doylestown Hospital 77% 18%
Eastern Regional Medical Center (Cancer Treatment Ctrs of America) 69% 26%
Einstein Medical Center Montgomery 66% 26%
Einstein Medical Center Philadelphia 62% 24%
Fox Chase Cancer Center N/A
Grand View Hospital 67% 26%
Hahnemann University Hospital 59% 28%
Holy Redeemer Hospital 63% 26%
Hospital Of The University Of Pennsylvania 64% 26%
Jeanes Hospital 64% 26%
Jefferson Hospital for Neuroscience 72% 20%
Lansdale Hospital 77% 18%
Lower Bucks Hospital 65% 20%
Main Line Health - Lankenau Medical Center 65% 24%
Main Line Health Bryn Mawr Hospital 68% 24%
Main Line Health Paoli Hospital 68% 25%
Main Line Health Riddle Hospital 72% 22%
Mercy Fitzgerald Hospital 58% 25%
Mercy Philadelphia Hospital 58% 25%
Mercy Suburban Hospital 55% 27%
Nazareth Hospital 66% 24%
Penn Presbyterian Medical Center 62% 28%
Pennsylvania Hospital 58% 28%
Phoenixville Hospital 66% 26%
Roxborough Memorial Hospital 61% 24%
Springfield Hospital 57% 29%
St. Joseph's Hospital 45% 27%
St. Mary Medical Center 69% 24%
Taylor Hospital 57% 29%
Temple University Hospital 56% 26%
Thomas Jefferson University Hospital 72% 20%
Thomas Jefferson University Hospital Methodist Hospital 72% 20%
VA Medical Center Philadelphia N/A

*The Hospitals quality measures reported on this website come from a variety of sources using several data collection processes and update schedules. While the PHCQA website contains the most recent publicly available information, the time periods represented by these data range from 6 to 24 months old. Caution should be used when drawing conclusions from these data as a Hospitals’s performance may have changed significantly since the data was collected and reported. The PHCQA recommends you contact the hospital directly to obtain the most recent performance data.