Pennsylvania Health Care Quality Alliance > Reports > Compare Hospitals
The PHCQA Performance & Progress Report on hosptial quality

Hospitals 25 miles or less from: Zip Code 17101 11 Hospitals Found

The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) is a nationwide survey that measures various aspects of patients’ experiences during their hospital stays. This survey differs from patient satisfaction surveys because it does not assess patients’ subjective levels of satisfaction derived from such events.

The HCAHPS survey is composed of 27 questions, 18 of which have been used to compile the measures that assess ten critical aspects of hospital experience: communication with doctors, communication with nurses, responsiveness of hospital staff, cleanliness and quietness of hospital environment, pain management, communication about medicines, discharge information, overall rating of hospital, and recommendation of hospital.

How often did patients receive help quickly from hospital staff? (Response categories include “Always”, “Usually” and “Sometimes/Never”.)

Why Is This Important    Additional Clinical Information

 Always       Usually       Sometimes/Never  

Responsiveness of Hospital Staff
July 2014 - June 2015 Results *

Carlisle Regional Medical Center 69% 27%
Edgewood Surgical Hospital 81% 16%
Helen M. Simpson Rehabilitation Hospital 64% 29%
Holy Spirit Hospital 61% 30%
Memorial Hospital 57% 31%
Penn State Milton S. Hershey Medical Center 64% 30%
Pinnacle Health Harrisburg Hospital 64% 29%
Pinnacle Health Hospitals 64% 29%
Pinnacle Health Polyclinic Campus 64% 29%
WellSpan Surgery & Rehabilitation Hospital 90% 9%
WellSpan York Hospital 67% 27%

*The Hospitals quality measures reported on this website come from a variety of sources using several data collection processes and update schedules. While the PHCQA website contains the most recent publicly available information, the time periods represented by these data range from 6 to 24 months old. Caution should be used when drawing conclusions from these data as a Hospitals’s performance may have changed significantly since the data was collected and reported. The PHCQA recommends you contact the hospital directly to obtain the most recent performance data.