Pennsylvania Health Care Quality Alliance > Reports > Compare Hospitals
The PHCQA Performance & Progress Report on hosptial quality

Hospitals 25 miles or less from: Zip Code 17101 11 Hospitals Found

The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) is a nationwide survey that measures various aspects of patients’ experiences during their hospital stays. This survey differs from patient satisfaction surveys because it does not assess patients’ subjective levels of satisfaction derived from such events.

The HCAHPS survey is composed of 32 questions, 25 of which have been used to compile the measures that assess 11 critical aspects of hospital experience: communication with doctors, communication with nurses, responsiveness of hospital staff, cleanliness and quietness of hospital environment, pain management, communication about medicines, discharge information, care transition, overall rating of hospital, and recommendation of hospital.

How often did nurses communicate well with patients? (Response categories include “Always”, “Usually” and “Sometimes/Never”.)

Why Is This Important    Additional Clinical Information

 Always       Usually       Sometimes/Never  

Nurse Communication
July 2016 - June 2017 Results *

Edgewood Surgical Hospital 95% 5%
Geisinger Holy Spirit 77% 19%
Helen M. Simpson Rehabilitation Hospital 79% 17%
Penn State Milton S. Hershey Medical Center 80% 17%
UPMC Pinnacle Carlisle 80% 17%
UPMC Pinnacle Harrisburg 79% 17%
UPMC Pinnacle Hospitals 79% 17%
UPMC Pinnacle Memorial 74% 21%
UPMC Pinnacle Polyclinic 79% 17%
WellSpan Surgery & Rehabilitation Hospital 93% 6%
WellSpan York Hospital 77% 19%

*The Hospitals quality measures reported on this website come from a variety of sources using several data collection processes and update schedules. While the PHCQA website contains the most recent publicly available information, the time periods represented by these data range from 6 to 24 months old. Caution should be used when drawing conclusions from these data as a Hospitals’s performance may have changed significantly since the data was collected and reported. The PHCQA recommends you contact the hospital directly to obtain the most recent performance data.