Pennsylvania Health Care Quality Alliance > Reports > Compare Hospitals
The PHCQA Performance & Progress Report on hosptial quality

Hospitals 25 miles or less from: Zip Code 19464 19 Hospitals Found

The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) is a nationwide survey that measures various aspects of patients’ experiences during their hospital stays. This survey differs from patient satisfaction surveys because it does not assess patients’ subjective levels of satisfaction derived from such events.

The HCAHPS survey is composed of 27 questions, 18 of which have been used to compile the measures that assess ten critical aspects of hospital experience: communication with doctors, communication with nurses, responsiveness of hospital staff, cleanliness and quietness of hospital environment, pain management, communication about medicines, discharge information, overall rating of hospital, and recommendation of hospital.

How often did doctors communicate well with patients? (Response categories include “Always”, “Usually” and “Sometimes/Never”.)

Why Is This Important    Additional Clinical Information

 Always       Usually       Sometimes/Never  

Doctor Communication
July 2011 - June 2012 Results *

   
PENNSYLVANIA RATE 79% 16%
Brandywine Hospital 78% 17%
Grand View Hospital 79% 16%
Lansdale Hospital 80% 15%
Lehigh Valley Hospital 77% 18%
Main Line Hospital Bryn Mawr 78% 17%
Main Line Hospital Paoli 78% 17%
Mercy Suburban Hospital 68% 24%
Montgomery Hospital Medical Center 74% 21%
Phoenixville Hospital 79% 18%
Physicians Care Surgical Center 92% 7%
Pottstown Memorial Medical Center 74% 18%
Reading Hospital & Medical Center 78% 18%
St. Joseph Medical Center 76% 18%
St. Luke's Allentown Campus N/A
St. Luke's Quakertown Hospital 77% 19%
Surgical Institute of Reading 90% 8%
The Chester County Hospital and Health System 83% 14%
VA Medical Center Coatesville N/A
Westfield Hospital 77% 15%

*The Hospitals quality measures reported on this website come from a variety of sources using several data collection processes and update schedules. While the PHCQA website contains the most recent publicly available information, the time periods represented by these data range from 6 to 24 months old. Caution should be used when drawing conclusions from these data as a Hospitals’s performance may have changed significantly since the data was collected and reported. The PHCQA recommends you contact the hospital directly to obtain the most recent performance data.