Pennsylvania Health Care Quality Alliance > Reports > Compare Hospitals
The PHCQA Performance & Progress Report on hosptial quality

Hospitals 25 miles or less from: Zip Code 19464 20 Hospitals Found

The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) is a nationwide survey that measures various aspects of patients’ experiences during their hospital stays. This survey differs from patient satisfaction surveys because it does not assess patients’ subjective levels of satisfaction derived from such events.

The HCAHPS survey is composed of 27 questions, 18 of which have been used to compile the measures that assess ten critical aspects of hospital experience: communication with doctors, communication with nurses, responsiveness of hospital staff, cleanliness and quietness of hospital environment, pain management, communication about medicines, discharge information, overall rating of hospital, and recommendation of hospital.

How often did doctors communicate well with patients? (Response categories include “Always”, “Usually” and “Sometimes/Never”.)

Why Is This Important    Additional Clinical Information

 Always       Usually       Sometimes/Never  

Doctor Communication
October 2012 - September 2013 Results *

   
PENNSYLVANIA RATE 80% 16%
Brandywine Hospital 78% 17%
Einstein Medical Center Montgomery 74% 21%
Grand View Hospital 76% 19%
Lansdale Hospital 84% 13%
Lehigh Valley Hospital 77% 18%
Main Line Hospital Bryn Mawr 78% 17%
Main Line Hospital Paoli 78% 17%
Mercy Suburban Hospital 77% 18%
Montgomery Hospital Medical Center N/A
Phoenixville Hospital 79% 18%
Physicians Care Surgical Center 91% 6%
Pottstown Memorial Medical Center 75% 18%
Reading Hospital & Medical Center 75% 20%
St. Joseph Medical Center 78% 17%
St. Luke's Allentown Campus 76% 20%
St. Luke's Quakertown Hospital 80% 17%
Surgical Institute of Reading 89% 8%
The Chester County Hospital and Health System 81% 15%
VA Medical Center Coatesville N/A
Westfield Hospital N/A

*The Hospitals quality measures reported on this website come from a variety of sources using several data collection processes and update schedules. While the PHCQA website contains the most recent publicly available information, the time periods represented by these data range from 6 to 24 months old. Caution should be used when drawing conclusions from these data as a Hospitals’s performance may have changed significantly since the data was collected and reported. The PHCQA recommends you contact the hospital directly to obtain the most recent performance data.