Pennsylvania Health Care Quality Alliance > Reports > Compare Hospitals
The PHCQA Performance & Progress Report on hosptial quality

Hospitals 25 miles or less from: Zip Code 19104 39 Hospitals Found

The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) is a nationwide survey that measures various aspects of patients’ experiences during their hospital stays. This survey differs from patient satisfaction surveys because it does not assess patients’ subjective levels of satisfaction derived from such events.

The HCAHPS survey is composed of 27 questions, 18 of which have been used to compile the measures that assess ten critical aspects of hospital experience: communication with doctors, communication with nurses, responsiveness of hospital staff, cleanliness and quietness of hospital environment, pain management, communication about medicines, discharge information, overall rating of hospital, and recommendation of hospital.

How often did doctors communicate well with patients? (Response categories include “Always”, “Usually” and “Sometimes/Never”.)

Why Is This Important    Additional Clinical Information

 Always       Usually       Sometimes/Never  

Doctor Communication
July 2013 - June 2014 Results *

Abington Memorial Hospital 80% 16%
Aria Health - Frankford Campus 75% 19%
Aria Health - Torresdale Campus 75% 19%
Chester County Hospital 80% 16%
Chestnut Hill Hospital 79% 16%
Crozer-Chester Medical Center 75% 19%
Delaware County Memorial Hospital 75% 20%
Doylestown Hospital 81% 15%
Eastern Regional Medical Center (Cancer Treatment Ctrs of America) 90% 9%
Einstein Medical Center Montgomery 78% 18%
Einstein Medical Center Philadelphia 77% 17%
Fox Chase Cancer Center N/A
Hahnemann University Hospital 82% 14%
Holy Redeemer Hospital 80% 16%
Hospital Of The University Of Pennsylvania 83% 13%
Jeanes Hospital 81% 15%
Jefferson Hospital for Neuroscience 80% 16%
Lansdale Hospital 80% 15%
Lower Bucks Hospital 70% 22%
Main Line Health - Lankenau Medical Center 81% 15%
Main Line Health Bryn Mawr Hospital 80% 16%
Main Line Health Paoli Hospital 81% 15%
Main Line Health Riddle Hospital 81% 15%
Mercy Fitzgerald Hospital 73% 20%
Mercy Philadelphia Hospital 73% 20%
Mercy Suburban Hospital 73% 21%
Nazareth Hospital 69% 24%
Penn Presbyterian Medical Center 80% 16%
Pennsylvania Hospital 76% 18%
Phoenixville Hospital 77% 19%
Roxborough Memorial Hospital 81% 15%
Springfield Hospital 75% 19%
St. Joseph's Hospital 74% 14%
St. Mary Medical Center 76% 18%
Taylor Hospital 75% 19%
Temple University Hospital 79% 16%
Thomas Jefferson University Hospital 80% 16%
Thomas Jefferson University Hospital Methodist Hospital 80% 16%
VA Medical Center Philadelphia N/A

*The Hospitals quality measures reported on this website come from a variety of sources using several data collection processes and update schedules. While the PHCQA website contains the most recent publicly available information, the time periods represented by these data range from 6 to 24 months old. Caution should be used when drawing conclusions from these data as a Hospitals’s performance may have changed significantly since the data was collected and reported. The PHCQA recommends you contact the hospital directly to obtain the most recent performance data.