Topic: Appropriate Care Healthcare-Associated Infections Heart Attack Heart Failure Pneumonia Cancer Care Stroke Surgical Care and Infection Prevention Blood Clots (VTE) Consumer Assessment Prevention Emergency Department The Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) is a nationwide survey that measures various aspects of patients’ experiences during their hospital stays. This survey differs from patient satisfaction surveys because it does not assess patients’ subjective levels of satisfaction derived from such events.

The HCAHPS survey is composed of 32 questions, 25 of which have been used to compile the measures that assess 11 critical aspects of hospital experience: communication with doctors, communication with nurses, responsiveness of hospital staff, cleanliness and quietness of hospital environment, pain management, communication about medicines, discharge information, care transition, overall rating of hospital, and recommendation of hospital.

Question: Full HCAHPS Survey Doctor Communication Nurse Communication Responsiveness of Hospital Staff Pain Well Controlled Medicine Explained by Staff Room and Bathroom Kept Clean Room Quiet at Night Provided Discharge Information Care Transition Hospital Rating Hospital Recommendation How often did doctors communicate well with patients? (Response categories include “Always”, “Usually” and “Sometimes/Never”.)